Ordering
Slimfancy wants you to love your purchase! We are happy to answer any questions about sizing or placing orders.
What size should I buy?
Check out our Size Guide to get started.
We design our collections with different women's bodies and needs in mind, so each fit can change depending on what you are looking for. Connect with us at support@slimfancy.com and we will help you find a style and size you love!
I have a question about my order, what should I do?
Please reach out to us as support@slimfancy.com. Our customer service hours are Monday-Friday from 9am-6pm EST. Please allow 1-2 business days for our response.
We are happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations and how to style your new styles!
What do I do if something I like is out of stock?
All of our styles are handmade in Bali, so sometimes production takes a little longer than expected. As a slow fashion community, we are always trying our best to restock styles as soon as possible.
Many of prints we may only have for a season, so once they are sold out, they are sold out. We can also double check our inventory, or see if we can place a pre-order for a style that will be coming back in stock! Connect with us at support@slimfancy.com
Which products should I start with?
Check out our New Arrivals and Best Sellers to get started!
Reach out to us at support@slimfancy.com and tell us if you are interested in long, short, a particular color. We can make some great suggestions and help you place your first order!
How do I care for my Slimfancy styles?
Slimfancy is made to last! Take a look at our Care Guide to see how best to wash each fabric and style.
What if I forget to enter a discount code at checkout?
We are locked out of editing orders after they have been placed. For a discount code, as long it is still active, the code will still be able to be applied to your next order.
Can I edit an order after it has been placed?
We are unable to edit orders after they have been placed. Please reach out to us at support@slimfancy.com. We are happy to try and help in any way we can based off your specific request!
Exchanges & Returns Policy
What is our Return Policy?
Slimfancy wants you to love your purchase! If for any reason you are not satisfied with your order, we would be happy to help you through our returns and exchanges process! We are able to accept returns within 40 days for a full refund, exchange, or store credit through our Returns & Exchanges Center. We simply ask that the item is not used and is in the same condition it was received. A quick try on is okay, wearing to the beach and a night on the town is not!
All promotions & sale styles are final sale.
If your item is damaged and your purchase date falls outside our standard return window, then please contact us at support@slimfancy.com
Accessories are final sale.
In the United States, we offer free shipping labels for exchanges and store credit. If you are returning for a refund, the cost of the shipping label is $4.99 per item returned and will be deducted from your return.
How do I start a return or exchange?
It’s super easy! Visit our Returns & Exchanges Center to start your return or exchange. You will need the email address associated with your purchase, order number, or shipping zip code — your choice. Please use the order number emailed to you, or the order number on your packing slip. Next, you’ll receive step-by-step instructions and a shipping label, also sent to your email.
To keep it simple:
- Complete the prompts for your order information
- Print your shipping label and mail back the original item
- If exchanging, we can ship the new item to you right away with $1 hold on your credit card, or ship it as soon as we receive it back at our warehouse. If you are returning, we will process your refund once we receive the original item back.
What if I bought my item on promotion, special order, or sale?
All items purchased on pre-order and as special orders are not available for a full refund. Items marked ‘final sale’ are indeed final. Styles bought during a promotion are also final. They can only be returned for store credit or as an exchange.
How long does a refund or exchange take to process?
We are located on the East Coast, so please consider up to 5 business days for travel time and another 7 business days for processing. After this, your credit card company may take additional time to post the refund amount back into your account. Once we have your items checked in, we’ll process the refund as soon as possible.
For exchanges, learn about how we can help with exchanges under the question "What is an "Instant Exchange?"!
How much do returns cost?
In the United States, we offer free shipping labels for exchanges and store credit. If you are returning for a refund, the cost of the shipping label is $4.99 and will be deducted from your return.
How do I return / exchange a gift?
To kickstart your gift return, click here and click through the "Start Gift Return Here" link underneath the email entry box.
If you’re having trouble tracking down details from the original order, our team is happy to help. Just send us a note at support@slimfancy.com with info about the wonderful person who gifted you Slimfancy and what you’d like to send back.
What is an "Instant Exchange" and how do I use it?
Jet-setting on an upcoming trip and need your package right away? We have got you covered! We offer Instant Exchanges! All you need to do is follow the prompts for an exchange , and at checkout you will be offered an "Instant Exchange" and "Send My Exchange After I Return."
If you choose Instant Exchange, you will be prompted to add your credit card info. This will create a hold on your card for $1. The hold will stay in place for 28 days and then drop, regardless of whether the product is returned or not. If the original item has not been marked as "in-transit" within the return window you set, this will charge the card on file the full cost of the new item.
You will only be charged if the original product is not en route back to us within 28 days.
If you select" Send My Exchange After I Return," you can still do a regular exchange without adding your card information. We will simply ship your exchange, once we receive your original item back (this is subject to stock availability).
What happens when I select "Shop Now?"
If you would like to place a new exchange order across any product, you can use our Shop Now feature! You can use your return amount to place your new order for any item on our website that will ship to you right away. You are also able to convert this into store credit if you would like to shop later at any point before the return has been checked in at our warehouse!
If you did not use Shop Now feature, you will receive a full refund for these items. If you used the Shop Now feature in full, enjoy your new style!
Do I need to return the product in its original packaging?
While not necessary, we would love it if you could reuse your packaging for the return. We are actively trying to limit our environmental waste and using one mailer for the shipment & return helps significantly limit that waste!
Can you refund a different credit card?
We are only able to refund to a the original form of payment. If the original card you used to purchase the item is no longer active (e.g., it's a gift card), we will refund you via store credit.
Shipping
We primarily ship with U.S. Post Service (USPS). If you have are unable to receive USPS packages at your address, please reach out to us prior to placing your order, or leave a note at checkout!.
When will my order ship?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
All orders that are placed before 1:00PM EST are shipped within the same day. Orders placed on Friday after 1:00PM will ship Monday.
Do you offer express shipping?
If you are jetsetting on an upcoming trip or need a style for an upcoming event, please reach out to us at support@slimfancy.com
USPS shipping typically takes 3-4 business days, and we will do our best to get the order to you.
We currently primarily offer USPS First Class Delivery and Priority Delivery. If you are unable to receive USPS packages at your address, please reach out to us and we will adjust to UPS shipping for your order!
Do you ship overseas?
Yes, we ship all over the world!
Shipping costs will apply, and will be added at checkout.
My tracking information shows that my order was delivered, but I did not receive it. What should I do?
Packages are sometimes marked as delivered before they are physically at your address. Please allow a 2-4 business days after a delivery confirmation to ensure that it will be delivered during that time.
We ship our styles in small, white envelopes. Sometimes USPS or UPS will leave the packages on a side porch or front doorstep, so you should check all outside areas of your house. We also recommend checking in with your neighbors and mail person.
Please let us know if you have any other questions and if the package has not turned up after these steps and contact us at support@slimfancy.com about opening a claim with the postal provider.
Once the item has left our care, Slimfancy is not responsible for lost, held, or damaged packages.
What should I do if I receive the wrong product?
We are so sorry about the confusion with your order! After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange.
Your preferred item will ship to you right away!Answer Content
What do I do if my package is lost, damaged, stolen, or held?
Once the item has left our care, Slimfancy is not responsible for lost, held, or damaged packages. If this occurs, we will do everything we can to help you through this process and resolve this for you.
We ship our styles in small, white envelopes. Sometimes USPS or UPS will leave the packages on a side porch or front doorstep so you should check all outside areas of your house. We also recommend checking in with your neighbors and waiting 2-4 business days for it to turn up.
Please let us know if you have any other questions and if the package has not turned up after these steps and contact us at support@slimfancy.com about opening a claim with the postal provider.
Are there any shipping restrictions?
We ship orders via the U.S. Postal Service (USPS). If you are not able to receive USPS packges at your address, please reach out to us prior to placing your order, or leave a note at checkout.
Production & Sustainability
Where are you clothes made?
Slimfancy is designed in Connecticut and handmade in Bali, Indonesia! We originally started with Bali, a family, and a beach cover-up! Since then our community has grown into a network of over 120 tailors all located in Bali!
Connect with us and learn more about Our Story .
What makes Slimfancy styles unique?
Our philosophy is to encourage our customers to bring a little bit of the beach back home by creating beautiful, yet effortless resort wear styles they can wear from beach to table and everywhere in between. To have our pieces invoke a feeling of barefoot luxury wherever they may travel, as well as weave the deep rooted craftsmanship and culture of Bali into our customers everyday lives.
We believe in looking dressed up, while still feeling comfortable and confident in our butter-soft fabrics, flattering silhouettes, and bright, bold prints. With many details including our signature beading done by hand, we work closely with our community of tailors in Bali to create one of a kind pieces in each collection! Evoking the feeling and mantra that every woman is a goddess no matter her age, size, or color!
Why is the color of my product is different from the photo on the website?
We are always reprinting and remaking some of our bestsellers, and sometimes the colors can change with each different dye lot! This part of our authentic dye and transparent process!
How do you ensure Slimfancy products are ethically produced?
General FAQs
I’d like to be a Wholesale Partner of Walker&Wade, what do I do?
I’d like to be a Stylist with Walker&Wade, what do I do?
Where can I purchase Walker&Wade?
Get in touch
Any additional questions? Please reach out to us as info@walkerandwade.com.
We will get back to you as soon as we can! Please allow us 1-2 business days to respond to your email (holiday dependent). Our customer service hours are Monday-Friday from 10am-5pm EST.
Contact usExchanges & ReturnsCustomer ServiceLoyalty ProgramGift Cards
OUR JOURNEY
Walker & Wade started with a kaftan and family vacation to Bali!
We are a female founded, small business that believes every woman is a goddess.
About Us
Customer Care
Join Our Beach Party!
Stay connected for exclusive offers, early access to new arrivals, and more.
Sign up
Currency
United States (USD $)© 2025walker&wade.POSandEcommerce by ShopifyReviewsClick to open the reviews dialog
How do you ensure Slimfancy products are ethically produced?
Slimfancy is inspired and was founded through a deep connection with Bali and mutual relationship with our team there. We believe in the “Made in Bali” mindset, longevity, and community at the core of everything we do. This weaves itself into our timeless designs and into your own life when you receive your first Walker&Wade piece.
As a small business, our team works closely to design pieces using organic fabrics, hand-made detailing, saving and reusing fabric scraps, implementing environmentally-friendly operating practices, and much more. The majority of our artisans & tailors work from their homes, which vastly eliminates wasteful practices seen in large scale factory settings. We are always learning & adapting towards a more environmentally friendly future with our team in Bali and Connecticut. You can learn more on Our Story page.
General FAQs
I’d like to be a Wholesale Partner of Slimfancy, what do I do?
Thank you for your interest in working with us!
Please fill out our Wholesale Application , and we will get back to you once we have a moment to review it.
I’d like to be a Stylist with Slimfancy, what do I do?
Thank you for your interest in working with us!
Please fill out our Stylist Application , and we will get back to you once we have a moment to review it.
Where can I purchase Slimfancy?
We are not currently in any large chain department stores, but are located in over 100 boutiques across the country! If you share where you are located, we could let you know if there is one close by!
We are also always happy to talk through sizing questions over the phone and help process exchanges if something arrives and you would like to try a different size! Your exchange will ship before you have even mailed back the original order!
